TLC Restoration, LLC

Reviews about TLC Restoration, LLC

• Beth Martin

  Jun, 18 2018
  ★ ★ ★ ★ ★
  TLC did an amazing job on our roof! I was very impressed with the friendliness and professional demeanor of their staff. Amazing customer service! They worked with us to ensure we could afford our roof within our budget. I would recommend this company to anyone in need of a roof.
• Douglas Young

  Apr, 28 2018
  ★ ☆ ☆ ☆ ☆
  I would personally give TLC less than 1 star if I was able to... We began working with Chance Bohm from TLC Restoration in October of 2016. We signed a contract to begin the repairs of hail damaged home. He came out and met with the insurance claims rep. He then came out to our home an additional 3 times to bring color samples and review the claim. Then he disappeared and for well over a month I was unable to reach him at all. Finally in December I emailed the home office and got no response. I then called and asked to speak with the owner Donald Dew.... I was informed that Chance no longer worked for TLC. Low and behold, he had never even turned in our paperwork...so there was no record of our claim, or home, on file. I was given the option to continue to work with TLC and the owner himself would handle our claim. Donald Dew came out to our home and said he would be happy to continue to work with us and he would re-fax the claim/estimate to our adjuster for re-inspect. Given the time of the year I let things go...January rolled around and I emailed and left messages to get the repairs going...no response back. February zero response. March zero response as well. April we left a final message on phone and by text message and asked for a response by a specific date other wise we would take our business else where. Zero response again. So today April 21, 2017... I again contacted Donald Dew by phone and I informed him due to his lack of response and inability to return phone calls, messages, etc. My home has yet to be repaired and his response was very nonchalant and he didn't act like he even cared that his company has strung us along for months. that we are taking our business else where....to a company that wants to do the work and in a timely fashion. I do NOT recommend doing any form of business with this company at all!!!

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